In an effort to foster a culture of mutual respect, effective communication, and quality customer service, PSD has created a set of norms for staff, family/guardian, and community engagement. These norms aim to set a positive tone for interactions between staff and parents and community members, whether they happen in person, over the phone, or in writing.
The norms will be posted in all PSD schools and include expectations that:
- Calls or emails that are not emergencies will be acknowledged within three school days.
- Appointments between the parties involved will be established as a norm for addressing concerns or discussing important matters through direct communication.
- Appointments will take place as soon as reasonably possible. Adequate time is needed for preparation and research before an appointment.
- Communication will focus on collaboration and understanding – respectful language and non-confrontational behavior from all parties are expected.
- Boundaries between personal and professional life will be maintained, and sensitive matters will not be addressed in community settings.
It’s important for everyone in our schools and in our communities to feel welcome and engage in mutual respect to best serve students.
If you experience an emergency or need to report an immediate safety or criminal issue, please contact 911. You can also visit See Something, Say Something to learn about reporting a tip through Safe2Tell, learn about reporting sexual harassment, or report harassment or other incidents of concern through the incident report system.